Privacy Policy

1. Who we are

OverSushi Inc. (“OverSushi,” “we,” “our,” or “us”) is a Salesforce and AI consulting firm based in Vancouver, British Columbia, Canada. This Privacy Policy explains how we collect, use, share and protect personal information when you visit oversushi.com, contact us, apply for a role, or work with us.

We are responsible for the personal information we collect, and we have designated a privacy contact who is accountable for our compliance with this policy. You can reach them at privacy@oversushi.com.

2. Information we collect

2.1 Information you give us

• Contact and assessment requests. When you use the contact form or request the Architecture Intelligence Review sample, we collect your name, email address, company and, on the contact form, your message.
• Event registrations. When you register for one of our events, we collect your name, email address, company, job title, industry, country and the sessions you chose.
• Job applications. When you apply through our careers page, we collect the details you submit in the application form, which may include your name, contact information, resume, cover letter and answers to our questions.
• Chat. When you use the chat on our website, we collect what you write and any details you share, such as your name, email address, company and role. The chat is answered first by Fin, an AI agent provided by Intercom, which may pass the conversation to our team. Intercom also records the pages you view on our website while the chat is available, so we have context when we reply.
• Correspondence. If you email or call us, we keep a record of that communication.

2.2 Information collected automatically

When you visit our website, we and our service providers collect:

• Device and browser information: IP address, browser type, operating system and device identifiers
• Usage information: pages viewed, time on page, links clicked, the page that referred you, and how you scroll, click and move through our pages, recorded as session replays and heatmaps (anything you type into a form is hidden from these recordings)
• Approximate location: country or region, derived from your IP address

This information is collected through cookies and similar technologies, described in section 7 and in our Cookie Policy.

2.3 Information from visitor identification

We use RB2B, a visitor identification service provided by Retention.com, to recognize the companies and professionals who visit our website. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or online profiles. We (or service providers on our behalf) may then send communications and marketing to these emails or profiles. You may opt out of receiving this advertising by clicking here.

RB2B identifies individual people only in the United States. For visits from elsewhere, including Canada, it identifies only the company the visit comes from.

We also use Apollo (Apollo.io) to recognize the companies and professionals who visit our website and add them to our sales prospecting tools. Apollo stores an anonymous visitor identifier in your browser and, through its partner LiveIntent, may match your visit to a hashed (scrambled) version of your email address. Like RB2B, Apollo identifies individual people only in the United States, and elsewhere only the company the visit comes from. Apollo’s privacy policy explains how to ask Apollo about the information it holds.

You can switch visitor identification off on our website at any time; see section 6.

3. How we use personal information

• To respond to you: answering enquiries, sending the materials you requested and following up on assessment requests
• To run events: managing registrations and communicating with registered attendees
• To recruit: reviewing applications and communicating with candidates
• To understand and improve our website: measuring how the site is used
• For business development: identifying organizations that have shown interest in our services and contacting them about how we may be able to help
• To protect our website and forms: preventing spam, fraud and abuse
• To meet legal obligations and to establish, exercise or defend legal claims

We do not use personal information for purposes other than those described here without telling you and, where required, asking for your consent.

4. How we share personal information

We do not sell personal information for money. We share it only with the service providers that help us run our business, and only for the purposes above:

• Cloudflare: hosts and protects our website, and provides spam protection on our forms (Turnstile) and cookie-free visit counts (Web Analytics)
• Google: website analytics (Google Analytics) and our email
• Microsoft: website analytics, session replays and heatmaps (Microsoft Clarity)
• Salesforce: our customer relationship management system, where contact, assessment and event submissions are stored
• Jotform: hosts our job application form
• Intercom: our website chat and its AI agent, Fin, where chat conversations are stored
• RB2B (Retention.com): visitor identification, described in section 2.3
• Apollo (Apollo.io), with LiveIntent: visitor identification and sales prospecting, described in section 2.3
• CookieYes: our cookie banner and opt-out tool, which keeps a record of the choice you make

Our use of RB2B and Apollo may be considered “sharing” of personal information for cross-context behavioural advertising under some U.S. state privacy laws. You can opt out as described in section 6.

We may also disclose personal information if required by law or valid legal process, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of our business, in which case the information remains subject to the protections in this policy.

5. Where your information is stored

Our service providers may store and process personal information in the United States and other countries outside Canada. When information is processed outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We use contractual and other measures to require our service providers to protect it.

6. Your choices

• Opt Out of Tracking. Use the “Opt Out of Tracking” link in our cookie banner, the privacy button in the bottom-left corner of any page, or “Your Privacy Choices” in the footer, then check “Opt Out of Tracking” and save. This switches analytics, visitor identification and our chat off. Your choice is saved in a cookie in your browser and applies on that browser until you change it or clear your browser data.
• Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out, and we turn analytics, visitor identification and our chat off automatically.
• RB2B opt-out. You can opt out of RB2B’s identification and advertising database at app.retention.com/optout.
• Marketing emails. You can unsubscribe from our marketing emails at any time using the link in the email or by contacting us.

7. Cookies

We use cookies and similar technologies for website analytics, visitor identification and our chat, and to remember your privacy choices. Strictly necessary technologies, such as spam protection on our forms, are always on. Everything else can be switched off with “Opt Out of Tracking” (section 6). Our Cookie Policy lists each one.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy, including to meet legal, accounting and reporting requirements, and then delete or anonymize it.

9. How we protect information

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, managed and monitored company devices, and security-awareness training for our team. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

10. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you
• correct inaccurate or incomplete information
• request deletion of your information, subject to legal obligations
• withdraw your consent, or opt out of the sale or sharing of your information or its use for targeted advertising
• receive a copy of your information in a portable format
• object to or restrict certain uses of your information

Canada. Under Canadian privacy law, including British Columbia’s Personal Information Protection Act, you may request access to and correction of your personal information and withdraw your consent, subject to legal and contractual restrictions. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

United States. If you live in a state with a comprehensive privacy law, such as California, you may have the rights listed above. We will not discriminate against you for exercising them. You may use an authorized agent to make a request on your behalf.

European Economic Area and United Kingdom. If these laws apply to you, you also have the right to lodge a complaint with your local data protection authority.

To make a request, email privacy@oversushi.com with “Privacy Request” in the subject line. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

11. Children

Our website and services are intended for businesses and are not directed to anyone under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a material change, we will post the updated policy here and, where appropriate, notify you by other means.

13. Contact us

OverSushi Inc. Vancouver, British Columbia, Canada

Email: privacy@oversushi.com Phone: +1 (604) 527-3088